Privacy Policy

1. Introduction

LexInk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our AI legal assistant, legal consultation services, and legal notice drafting services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Book a consultation with a lawyer
• Submit a legal notice request
• Use our AI legal assistant
• Contact us through our website
• Subscribe to our newsletter

This information may include:

• Name, email address, phone number
• Address and location details
• Payment information (processed securely via Razorpay)
• Legal case details and documents you provide
• Communication history with our team and AI assistant

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our website
• Referring website addresses
• Chat session data with our AI assistant

3. How We Use Your Information

We use the collected information for:

• Providing Services: To deliver our legal consultation, AI assistance, and legal notice drafting services
• Communication: To respond to your inquiries, send booking confirmations, and service updates
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Payment Processing: To process payments securely through Razorpay
• Marketing: To send promotional content (only with your consent)

4. AI Legal Assistant Data

When you use our AI legal assistant:

• Your questions and conversations are stored to maintain context during your session
• We may use anonymized conversation data to improve our AI model
• Your personal legal queries are treated with strict confidentiality
• We do not share your AI conversations with third parties except as required by law

5. Data Sharing and Disclosure

We may share your information with:

• Legal Professionals: Lawyers and advocates who provide consultation services on our platform
• Payment Processors: Razorpay for secure payment processing
• Service Providers: Third-party vendors who assist in operating our services
• Legal Authorities: When required by law or to protect our legal rights

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee confidentiality agreements

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data by contacting us, subject to legal retention requirements.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent for marketing communications

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.